Terms and Conditions
- Your purchase will be sent to you via express post within 1-3 working days in Australia.
- World wide shipping with tracking will take approximately 7+ working days.
(We will not be responsible for Australia post or any other shipping/courier company losing any item, or be responsible for lost or delayed orders due to incorrect shipping information - This is the risk you are willing to take ordering online)
If packages are lost we will follow up with Australia post and lodge a missing item.
Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for the cost of postage for a return.
To complete your return, we require a receipt or proof of purchase.
We will not refund any item:
-Not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping costs are non refundable and will be deducted from your refund.
Charlie Mae does NOT refund for change of mind.
All SALE items are final - NO exchange under any circumstances so please ensure you choose wisely.
Late or missing refunds
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sales & Discounted Items
Only regular priced items may be refunded, unfortunately sale & discount items cannot be refunded. They also will NOT be exchanged due to change of mind.
We know that buying online, there is always a risk that you may not pick the correct size/style/colour to suit you, should you have any of these issues we will happily exchange as long as the following needs are met:
- Contact us within 48 hrs of receiving items, and return to us within 7-10 days.
- All product comes back in original condition, unworn, and in original packaging.
- You must include a prepaid postage sachel for your exchange to be posted back to you.
We only replace items if they are defective or damaged. We also pay for postage if the item is faulty.
To return your product, you should mail your product to: 12 Fern Rd Ourimbah New South Wales AU 2258
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
By committing to purchase you therefore agree to the above terms and conditions.